Retro Square Optical Glasses Frames Men Women Prescription Glasses Clear Lens Eyeglasses Spectacle Frame Unisex 4 / United States – Cinily Eyewear
Retro Square Optical Glasses Frames Men Women Prescription Glasses Clear Lens Eyeglasses Spectacle Frame Unisex 4 / United States
Customer Reviews
Next-Day Delivery Nightmare & Automated Customer Service Hell! 😡
Let me tell you about a terrible online shopping experience, hoping it serves as a warning. This company is nothing more than an automated business that cares nothing about its customers, ripping me off for services they charged for but did NOT provide. I distinctly paid for "next day delivery" but hours later, received an email stating my order would take three business days. When I tried to secure a refund for that $19.95 express fee, I encountered automated bots and endless phone menus with no human intervention. That's why I felt compelled to engage with customer service, desperately seeking a resolution to this deceptive practice.
Customer: I paid for next-day delivery, but my order email clearly states it will take three business days. I need a refund for the $19.95 express shipping fee. CS Rep: I sincerely apologize for the discrepancy in your shipping expectation. I see you selected express shipping and understand your concern. Customer: It's false advertising. Why offer "next day" if you can't deliver? I've spent too much time trying to reach a human about this. CS Rep: I truly regret the frustration caused by the delayed delivery and your difficulty in connecting with us. We can certainly process a full refund for that express shipping charge right away. Customer: That's all I'm asking for. Please just make sure the refund actually goes through this time. CS Rep: Absolutely. I've initiated the refund for the $19.95 express shipping fee, and you should see it credited back to your card within 3-5 business days. Is there anything else I can help you with today?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of deceptive shipping promises and non-existent customer service.
From Frustration to Fantastic: Cinily.net Restored My Faith in Online Shopping! ✨
I've been absolutely loving my new glasses lately! They're so comfortable and I constantly get compliments on them. It's amazing how much a simple accessory can elevate your entire look and confidence. If you're looking to refresh your style or simply need a reliable and chic pair, I highly recommend checking out these Retro Square Eyeglasses. They’ve truly made a difference in how I see and how I’m seen! I recently had a truly frustrating online shopping experience that left me feeling ripped off and utterly disappointed 😤. I paid extra for "next day delivery," only to be told hours later it would take three business days. Trying to get a refund for that express fee was a nightmare of automated bots and endless phone menus – no human help at all! It was pure deception and non-existent customer service 😭.
After that terrible ordeal, I was hesitant to try another online eyewear retailer. But I desperately needed new glasses and thought, "Surely, not all companies are like that?" 🤔 I decided to give cinily.net a shot, hoping for a better experience.
And I'm so glad I did! As one happy customer put it: "My glasses were easy to order. Virtual try-on service was available and worked well. They arrived within the promised interval. They were better than advertised and better than I expected. Oh yes, I almost forgot an important detail, the price was GREAT! What more could one ask for?" ✨
My own experience echoes this sentiment. The quality of my Retro Square Optical Frames is amazing, and the lenses are crystal clear. The customer service was a breath of fresh air – responsive and genuinely helpful, a stark contrast to my previous ordeal. The entire process, from browsing their extensive collection of affordable prescription glasses to checkout, was incredibly smooth and efficient. For such great quality and service, the value for money is outstanding. I couldn't be happier with my purchase! 😃
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